UPS Guaranteed Service Refund (GSR)

UPS promises a guaranteed delivery date and time for ground and express packages. If your package arrives even a minute late, you're entitled to a full refund, known as a Guaranteed Service Refund (GSR).

Here's the catch - UPS won't notify you if your package is late. They also won't voluntarily refund you. It's up to you, the shipper, to contact UPS and request your GSR.

Let's get specific. There are exceptions to the GSR policy. For instance, you won't receive a GSR for 2nd Day Air A.M. residential deliveries, ground returns service packages, or packages with a large package surcharge or additional handling fee. Other exceptions include packages exceeding maximum size or weight limits, those with a UPS call tag, and those with a delivery intercept request, delivery change request, or a UPS My Choice request.

These exceptions are outlined in the UPS Service Guide. For example, ground shipments picked up or scheduled for delivery during the Year-End Holiday Schedule, or between December 2 – December 24, are exempt from GSR. The same applies to air services and 3-day select shipments of hazardous materials or dangerous goods, as well as international shipments of hazardous materials or dangerous goods (except UPS Standard Shipments).

It can be frustrating when your UPS package is late, especially when you're not automatically notified or refunded. But don't worry, there's a solution.

If you're looking for a professional service that can automate and simpplify your shipping refunds from UPS, ClaimMe can revoer your money from lost and/or damaged packages. We specialize in cost reduction, cost recovery, and shipping automation technologies. Our parcel auditing services ensure every UPS and FedEx invoice is correct, helping you recover carrier billing errors and service failures.

Many eCommerce and shipping providers trust our UPS late package auditing. So, if you're tired of chasing late UPS packages and navigating the complexities of GSR, let ClaimMe do the heavy lifting. We'll ensure you get the refunds you're entitled to, saving you time, money, and hassle.

Update: The UPS® Service Guarantee is currently active for the following domestic and international services:

Domestic

• UPS Next Day Air®
• UPS Next Day Air Saver®
• UPS Next Day Air® Early

International

• UPS Worldwide Express Plus®
• UPS Worldwide Express®
• UPS Worldwide Express NA1®
• UPS Worldwide Express Saver®
• UPS Worldwide Saver®
• UPS Worldwide Express Freight® Midday
• UPS Worldwide Express Freight®

Please note that until further notice, the guaranteed delivery time for UPS Next Day Air Saver® deliveries has been extended to end-of-day (11:59 p.m. on the guaranteed day of delivery).

The UPS Service Guarantee remains suspended for all other UPS® shipments and services not specified in the above sections, from any origin to any destination.

For more information on late UPS packages and the GSR policy, refer to the UPS Service Guide. And remember, with ClaimMe, you're never alone in your shipping journey.